Joshua Tracy

Joshua Tracy

CCNP AWS Linux

Experience

Enterprise Network Engineer – September 2019 - Present

Atlantic Digital – Tampa, FL

  • Work alongside developers, data scientists, and other government customers to overcome IT infrastructure hurtles and implement new technologies in an Enterprise of over 70,000 users.
  • Part of the Innovations team responsible for research and implementation of new technologies within the SOCOM IT infrastructure.
  • Part of a DevOps team that built a Platform As a Service (PaaS) for the enterprise using RedHat’s Openshift Container Platform.
  • Provide a secure environment by utilizing DISA STIG requirements and openSCAP scanning.
  • Automated the deployment of infrastructure on AWS using RedHat’s Ansible and Ansible Tower.
  • Built and managed multiple RedHat Enterprise Linux operating systems and RedHat products to include: RedHat Satellite, RedHat IDM, RedHat SSO, RedHat Quay, and RedHat Ansible Tower
  • Built and integrated systems using Amazon Web Services (AWS) such as EC2, S3, Route53, EFS, and CloudFormation.

Enterprise Network Administrator – September 2018 - September 2019

Atlantic Digital – Tampa, FL

While working as a Network Administrator I had the unique oppurtunity to help deliver initial configurations for customers router and switches based on their requirments. I supported a large number of customers across the globe troubleshooting DMVPN configurations, EIGRP, DHCP, VLANS, and other routing and switching issues.

  • Provide Tier 1 / 2 support for remote sites located around the globe. Troubleshooting includes router, switch, and ASA configurations and KG-250 encryption devices.
  • Troubleshoot issues relating to DMVPN, EIGRP, DHCP, VLANs, and ACLs.
  • Implement approved configurations changes on the LAN/WAN to include subnet size modifications, Cisco VOIP phone configurations, and ACL modifications.
  • Upgrade Cisco device firmware and operating systems.
  • Monitor the enterprise network via Solarwinds 24/7 for network device and transport outages around the globe.

IT Helpdesk Technician – February 2018 - July 2018

Quiet Professionals – Tampa, FL

Part of the IT helpdesk in an enterprise serving more than 70,000 customers, taking an average of 50 calls a day.

  • Incident manager on shift responsible for triaging high priority / emergency incidents and outages, escalating them to proper technical leads within the enterprise.
  • Interface directly with supported end-users to provide hardware, software, network, and application problem resolution.
  • Modify / create and troubleshoot user accounts in Active Directory, submit changes and trouble tickets via Remedy ticketing system.
  • Serve as the initial point of contact for resolution of desktop/mobile/and laptop related issues in a 70,000+ customer enterprise.

Cyber Systems Operations Journeyman – September 2016 - September 2019

290TH JCSS Florida Air National Guard – Tampa, FL

  • Install, configure, and operate NIPR and SIPR networks and communications satellites in response to state emergencies and federal needs.
  • Implement and maintain a mobile COTS LAN consisting of Cisco routers, switches, ESXi hosts, and VoIP phones.
  • Manage system account using group policy objects and remote management.

Aircraft Electrical and Environmental Systems Technician – September 2010 - September 2016

United States Air Force

  • Troubleshoot, inspect, repair, and maintain over 15 different electrical and environmental systems on 3 different aircraft.
  • Test various aircraft parts to ensure proper specifications are met.
  • Utilize documentation, wiring diagrams, and schematics to complete tasks and troubleshoot.